Returns

Please leave your name, email, and order number with the reason for your return or exchange and a team member will get back to you with return instructions!

See below for return/exchange guidelines

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Returns

If for any reason you are not satisfied with your order, you may return it within 30 days of the shipping date for a full refund (minus shipping fees).

All accessories are final sale.

Sale items can either be returned for store credit (in the form of a gift card) or exchanged for a different item. If you opt to send a sale item back for store credit, the final store credit will exclude any shipping fees.

At this time we do not cover return shipping costs. After submitting a return request, you will be sent a prepaid return shipping label. Once the item is received, you will be issued a full refund, minus the cost of the return shipping label and original shipping cost.

If you would like to return and exchange for a different size, we will cover the returned item shipping cost. Items can be exchanged for a different size of the same item only. If you would like to exchange for a different item, you can return the item for a refund and use the refund to purchase a different item.

UP AND DOWN is not responsible for any lost or untraceable returns so be sure to use a carrier that offers tracking services and/or add Route Package Protection at checkout (Route Package Protection is non-refundable).

Clothing must meet the following criteria for a refund:

-unworn & unwashed

-tags still attached

-hygiene strip attached (swimwear)

-no stains (makeup or spray tan)

-scent free (perfume or deodorant) 

-shoes must be returned in the original box they were sent in

*PLEASE DO NOT ATTACH RETURN LABEL TO THE SHOE BOX. Place the shoes in carrier accepted packaging and attach the label to the outside of the packaging, leaving the shoe box fully intact.

To start the return process just fill out your information below with a reason for the return and your order number. Someone will respond as soon as possible!