Orders are typically processed within 1-3 business days depending on the volume of orders (excluding weekends). Orders placed on a Saturday or Sunday will be shipped the next business day. Shipping rates are calculated at checkout based on the weight of the items and the shipping destination. Shipping usually takes 2-4 days but can vary based on the method chosen at checkout. UP AND DOWN is not responsible for shipping delays out of our control due to inclement weather or unforeseen carrier delays.
*free shipping for orders over $75 applies to USA orders only at this time
*final order amount must be $75 after any discounts or codes are applied
DOMESTIC SHIPPING OPTIONS (USA)
- USPS First Class Package (3-5 business days)
- USPS Priority Mail (1-3 business days)
- USPS Priority Mail Express (next-day to 2-day guarantee)
*Shipping and handling fees are non-refundable.
*UP AND DOWN is not responsible for any lost or stolen packages.
We offer ProtectMyPackage at checkout to cover any lost or stolen packages. We highly recommend adding this coverage in case anything happens to your package. In the event a package is lost or stolen and you purchased ProtectMyPackage at checkout, you can reach out to us via our customer service email: email@example.com with your order number and the issue. We will assess the issue and either refund you for the order or send a replacement if it is deemed applicable.
INTERNATIONAL SHIPPING OPTIONS (SELECT LOCATIONS)
- UPS Worldwide Expedited
- UPS Worldwide Express
- DHL Express
**Orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country. The recipient may be subject to these fees once the item reaches their country. The recipient is responsible for paying these fees which may be required for customs clearance. UP AND DOWN has no control over these charges nor can UP AND DOWN predict what these charges will be. In order to find out your country's customs policies, you should contact your local customs office for more information.**